Customer Gravity
Sentiment Report
Aggregated customer feelings by industry vertical
4854
Total Entries
+0.3
Avg Strength
0
Corroborated Groups
By Category
Recent Entries
| Company | Category | Strength | Summary | Date |
|---|---|---|---|---|
| Verizon | 😐 neutral | 0 | A Verizon subscriber complained about a confusing upgrade process that resulted … | — |
| AT&T | 😠 complaint | -2 | A customer expressed frustration after being charged unexpected fees on their AT… | — |
| SoFi | 😊 praise | +2 | A SoFi user shared their positive experience after receiving personalized financ… | — |
| Chase | 😊 praise | +2 | A customer expressed gratitude for Chase's quick fraud protection response after… | — |
| Robinhood | 😐 neutral | 0 | Several Robinhood customers voiced anger over sudden account restrictions and de… | — |
| Bank of America | 😐 neutral | 0 | A user complained about difficulties accessing their online banking platform due… | — |
| JPMorgan Chase | 😐 neutral | 0 | A customer expressed frustration with delayed wire transfers and lack of satisfa… | — |
| Charles Schwab | 😐 neutral | 0 | A client expressed gratitude for the prompt assistance from Charles Schwab repre… | — |
| Fidelity Investments | 😊 praise | +2 | A customer appreciated Fidelity's user-friendly online platform and quick custom… | — |
| Chase Bank | 😠 complaint | -2 | A client complained about an unhelpful experience with Chase's mortgage departme… | — |
| Cleveland Clinic | 😊 praise | +2 | A customer shared their gratitude for Cleveland Clinic, mentioning personalized … | — |
| Mayo Clinic | 😊 praise | +2 | A patient thanked Mayo Clinic staff for their compassion and expertise after a d… | — |
| CVS MinuteClinic | 😠 complaint | -2 | A patient described an upsetting experience with a walk-in clinic, citing poor c… | — |
| UnitedHealthcare | 😐 neutral | 0 | A patient expressed frustration with delays in receiving pre-authorization for a… | — |
| Best Buy | 😊 praise | +4 | A shopper shared how Best Buy's sales associate took time to explain the differe… | — |
| Target | 😐 neutral | 0 | A customer expressed gratitude to Target for quickly honoring a price match requ… | — |
| Walmart | 😐 neutral | 0 | A shopper complained about long lines at checkout and a lack of available staff … | — |
| Target | 😐 neutral | 0 | A customer expressed frustration over a self-checkout malfunction, which caused … | — |
| Walmart | 😠 complaint | -2 | A Walmart shopper expressed disappointment due to unhelpful staff and messy prod… | — |
| Target | 😐 neutral | 0 | A customer complained about the checkout process at Target, reporting long lines… | — |
| Verizon | 😊 praise | +2 | A Verizon customer posted online to thank the company for offering timely help d… | — |
| AT&T | 😐 neutral | 0 | A customer expressed sincere gratitude to AT&T's technical support for quickly r… | — |
| AT&T | 😐 neutral | 0 | An AT&T user reported significant delays in resolving an outage that left them w… | — |
| T-Mobile | 😐 neutral | 0 | A T-Mobile customer described frequent dropped calls and slow internet speeds, s… | — |
| Verizon | 😐 neutral | 0 | A customer voiced their frustration with unexpected charges on their Verizon bil… | — |
| Bank of America | 😐 neutral | 0 | A Bank of America client posted appreciation for their online banking features, … | — |
| Chime | 😐 neutral | 0 | A customer expressed gratitude after their account issue was resolved quickly th… | — |
| PayPal | 😐 neutral | 0 | A user reported a delayed transfer and encountered unhelpful responses from cust… | — |
| Bank of America | 😠 complaint | -2 | A customer shared their frustration regarding continued issues accessing their o… | — |
| Fidelity Investments | 😊 praise | +2 | A review highlighted Fidelity's robust investment tools and knowledgeable custom… | — |
| Chase Bank | 😊 praise | +2 | A customer praised Chase Bank's mobile app for its user-friendly interface and p… | — |
| JPMorgan Chase | 😐 neutral | 0 | A client described difficulties contacting JPMorgan Chase regarding a mortgage i… | — |
| Revolut | 😐 neutral | 0 | A Revolut customer complained about unexpected account freezes and poor customer… | — |
| HSBC | 😠 complaint | -2 | A customer expressed frustration with HSBC's handling of a fraudulent transactio… | — |
| Kaiser Permanente | 😐 neutral | 0 | After a health scare, a member expressed deep appreciation for the quick respons… | — |
| Mayo Clinic | 😐 neutral | 0 | A patient shared their heartfelt gratitude for the supportive staff and top-notc… | — |
| UnitedHealthcare | 😐 neutral | 0 | A customer expressed intense frustration over delayed responses to a claim for u… | — |
| Mayo Clinic | 😊 praise | +2 | A family expressed gratitude towards Mayo Clinic for the swift diagnosis and com… | — |
| CVS MinuteClinic | 😐 neutral | 0 | A CVS MinuteClinic visitor complained about long wait times and unhelpful front-… | — |
| Kaiser Permanente | 😐 neutral | 0 | A patient expressed frustration over delayed specialist appointments despite hav… | — |
| Target | 😊 praise | +2 | A shopper shared their appreciation on social media for Target's seamless curbsi… | — |
| Walmart | 😊 praise | +2 | A customer expressed gratitude for Walmart's helpful staff after they assisted i… | — |
| Walmart | 😐 neutral | 0 | A shopper complained of long lines at self-checkout stations and malfunctioning … | — |
| Target | 😠 complaint | -2 | A customer expressed frustration after finding that multiple sale items were out… | — |
| Target | 😊 praise | +2 | A guest described their shopping experience at Target as smooth and enjoyable, e… | — |
| Best Buy | 😊 praise | +2 | A shopper shared a positive review about a recent tech purchase at Best Buy, hig… | — |
| Nordstrom | 😊 praise | +4 | A customer commended Nordstrom for their exceptional customer service and prompt… | — |
| Best Buy | 😐 neutral | 0 | Customer was upset after scheduling a same-day pickup only to find their order h… | — |
| Walmart | 😐 neutral | 0 | A shopper expressed outrage after finding spoiled produce at their local Walmart… | — |
| Target | 😠 complaint | -2 | A customer reported significant frustration after being overcharged at checkout … | — |
| T-Mobile | 😐 neutral | 0 | Several users shared aggravation on social media regarding inconsistent mobile d… | — |
| AT&T | 😐 neutral | 0 | Customers reported network outages impacting large areas and voiced disappointme… | — |
| T-Mobile | 😐 neutral | 0 | A user described poor signal reception in their area and increased billing error… | — |
| Verizon | 😠 complaint | -2 | Multiple customers reported issues with dropped calls and message delays. Despit… | — |
| Bank of America | 😊 praise | +2 | A customer shared their appreciation for Bank of America after their lost debit … | — |
| PayPal | 😊 praise | +4 | A customer expressed gratitude for PayPal's prompt resolution of a disputed tran… | — |
| Wells Fargo | 😐 neutral | 0 | A customer expressed frustration over multiple denied credit applications despit… | — |
| Revolut | 😐 neutral | 0 | A user expressed dissatisfaction about Revolut’s customer service delays, mentio… | — |
| Bank of America | 😠 complaint | -2 | A customer was frustrated by sudden account freezes preventing access to their f… | — |
| UnitedHealthcare | 😐 neutral | 0 | A family shared thanks to UnitedHealthcare for quickly approving a procedure and… | — |
| Mayo Clinic | 😐 neutral | 0 | A patient expressed deep gratitude for the Mayo Clinic's attentive staff and eff… | — |
| Kaiser Permanente | 😐 neutral | 0 | A member described difficulty accessing their online health portal and failing t… | — |
| CVS Health | 😐 neutral | 0 | A patient reported long wait times and confusion at the pharmacy when picking up… | — |
| Aetna | 😐 neutral | 0 | A customer expressed deep frustration after repeated denials of coverage for a m… | — |
| Kaiser Permanente | 😊 praise | +2 | A member expressed appreciation for Kaiser Permanente, citing the integrated hea… | — |
| UnitedHealthcare | 😊 praise | +4 | A customer praised UnitedHealthcare for their prompt assistance and helpful cust… | — |
| Riverside Medical Center | 😐 neutral | 0 | A customer described feeling confused and unsupported following their hospital d… | — |
| Aspen Healthcare | 😐 neutral | 0 | A patient expressed frustration with Aspen Healthcare's long waiting times for r… | — |
| Best Buy | 😊 praise | +4 | A shopper described being thankful for a Best Buy team member who assisted with … | — |
| Target | 😐 neutral | 0 | A customer shared their gratitude for a Target associate who went above and beyo… | — |
| Best Buy | 😊 praise | +2 | A customer described their recent visit to Best Buy as uneventful with standard … | — |
| Walmart | 😐 neutral | 0 | A shopper at Walmart shared dissatisfaction with inventory management, reporting… | — |
| Target | 😐 neutral | 0 | A customer expressed frustration after experiencing long checkout lines at Targe… | — |
| Target | 😊 praise | +2 | A shopper shared a positive review about Target's clean store appearance and hel… | — |
| Walmart | 😊 praise | +2 | A customer praised Walmart for their speedy checkout process and friendly staff … | — |
| Walmart | 😐 neutral | 0 | A customer reported frustration with Walmart's self-checkout system malfunctioni… | — |
| AT&T | 😊 praise | +2 | A recent AT&T user shared their appreciation for the ease of switching to a new … | — |
| Verizon | 😐 neutral | 0 | A customer expressed gratitude towards Verizon for rapidly restoring their phone… | — |
| Verizon | 😐 neutral | 0 | Several Verizon customers vented online about poor customer service and billing … | — |
| T-Mobile | 😐 neutral | 0 | T-Mobile users reported widespread dissatisfaction after a recent outage left th… | — |
| T-Mobile | 😠 complaint | -2 | A T-Mobile customer expressed disappointment regarding slow data speeds and freq… | — |
| AT&T | 😠 complaint | -2 | A customer reported significant frustration with AT&T's billing department, deta… | — |
| Bank of America | 😐 neutral | 0 | A customer expressed appreciation for Bank of America's responsive support team,… | — |
| Wells Fargo | 😐 neutral | 0 | A Wells Fargo customer detailed issues with an unauthorized fee on their savings… | — |
| Chase Bank | 😐 neutral | 0 | A customer expressed frustration over having their checking account abruptly fro… | — |
| Mayo Clinic | 😊 praise | +4 | A family expressed deep gratitude toward the Mayo Clinic team after their loved … | — |
| UnitedHealthcare | 😐 neutral | 0 | A policyholder described ongoing challenges reaching customer service for claim … | — |
| CVS Health | 😠 complaint | -2 | A customer voiced frustration over long wait times for prescription pickups desp… | — |
| Cleveland Clinic | 😊 praise | +2 | A recent patient review commended Cleveland Clinic for its efficient appointment… | — |
| Mayo Clinic | 😐 neutral | 0 | A patient expressed heartfelt gratitude for the attentive staff and thorough car… | — |
| UnitedHealthcare | 😐 neutral | 0 | A patient described difficulties reaching UnitedHealthcare’s customer service ab… | — |
| CVS Health | 😠 complaint | -2 | A customer reported that their prescription was delayed due to a technical error… | — |
| Target | 😐 neutral | 0 | A customer expressed gratitude for Target's quick response in resolving a transa… | — |
| Best Buy | 😊 praise | +2 | A customer noted mild frustration with delayed online order pickup at Best Buy, … | — |
| Target | 😐 neutral | 0 | A shopper at Target experienced difficulty finding assistance when a product ran… | — |
| Walmart | 😐 neutral | 0 | A customer expressed frustration over being unable to check out due to technical… | — |
| Costco | 😊 praise | +4 | A customer expressed great satisfaction with Costco's bulk deals and quality fre… | — |
| Target | 😐 neutral | 0 | A customer expressed frustration over mispriced items at Target and difficulty o… | — |
| Best Buy | 😐 neutral | 0 | A customer described a poor in-store pickup experience, reporting that staff wer… | — |
| Verizon | 😐 neutral | 0 | A customer detailed their annoyance with being transferred between multiple supp… | — |