Customer Gravity
Sentiment Report
Aggregated customer feelings by industry vertical
2098
Total Entries
+0.2
Avg Strength
0
Corroborated Groups
By Category
Recent Entries
| Company | Category | Strength | Summary | Date |
|---|---|---|---|---|
| AT&T | 😐 neutral | 0 | An AT&T user expressed gratitude for the customer support team's help transferri… | — |
| Verizon | 😊 praise | +2 | A customer thanked Verizon for restoring a cell service outage quickly in their … | — |
| AT&T | 😠 complaint | -2 | A user reported being frustrated by frequent dropped calls and inconsistent mobi… | — |
| Verizon | 😐 neutral | 0 | A customer voiced frustration about delayed responses from Verizon's customer se… | — |
| Verizon | 😐 neutral | 0 | A Verizon customer described trouble with dropped calls and slow data speeds, st… | — |
| AT&T | 😠 complaint | -2 | A customer reported significant frustration after being unable to reach a helpfu… | — |
| SoFi | 😊 praise | +2 | A SoFi user shared their positive experience after receiving prompt help with a … | — |
| Chime | 😐 neutral | 0 | A customer expressed gratitude for Chime's quick response and assistance in reso… | — |
| Wells Fargo | 😠 complaint | -2 | A customer voiced frustration over repeated locked account issues while trying t… | — |
| American Express | 😐 neutral | 0 | The reviewer highlighted American Express's efficient fraud detection, confident… | — |
| Capital One | 😊 praise | +2 | A customer praised Capital One's user-friendly online banking platform and fast … | — |
| Chase Bank | 😠 complaint | -2 | A customer complained about a delayed wire transfer that resulted in missing a p… | — |
| Wells Fargo | 😐 neutral | 0 | A customer expressed frustration after their account was unexpectedly frozen due… | — |
| Cleveland Clinic | 😊 praise | +4 | A patient shared their gratitude for the attentive care and thorough communicati… | — |
| CVS Caremark | 😐 neutral | 0 | A patient shared disappointment over a prescription refill process plagued by co… | — |
| Mount Sinai Hospital | 😊 praise | +2 | A customer shared a positive review about Mount Sinai Hospital, noting excellent… | — |
| Kaiser Permanente | 😐 neutral | 0 | A patient described delays in receiving test results and poor communication from… | — |
| Target | 😐 neutral | 0 | A shopper described their positive experience with Target's curbside pickup, cel… | — |
| Walmart | 😐 neutral | 0 | A customer shared their appreciation for Walmart staff who helped locate a last-… | — |
| Target | 😐 neutral | 0 | A shopper complained about disorganized aisles and lack of available products at… | — |
| Walmart | 😠 complaint | -2 | A customer was frustrated by long checkout lines and insufficient staff during h… | — |
| Nordstrom | 😊 praise | +2 | A customer praised Nordstrom's attentive staff and seamless online order pickup … | — |
| Target | 😠 complaint | -2 | A shopper reported frustration at Target due to long checkout lines and unhelpfu… | — |
| Walmart | 😠 complaint | -2 | A customer described a negative shopping experience at Walmart, mentioning that … | — |
| AT&T | 😐 neutral | 0 | A customer expressed gratitude after a recent storm, noting that AT&T’s support … | — |
| Verizon Communications | 😠 complaint | -2 | A customer complained about ongoing billing issues with Verizon Fios. Despite be… | — |
| Verizon | 😐 neutral | 0 | Verizon customers experienced major disruptions with no warning, impacting both … | — |
| AT&T | 😐 neutral | 0 | A customer reported losing service for several hours due to an unexplained outag… | — |
| Chase Bank | 😐 neutral | 0 | A customer shared their appreciation for Chase Bank's rapid response when their … | — |
| Financial Services Firms (General) | 😐 neutral | 0 | Customers in 2025 expressed frustration with fragmented feedback systems and sil… | — |
| Retail Banks (General) | 😐 neutral | 0 | Customers reported ongoing frustration primarily with unexpected fees in retail … | — |
| Online Investment Industry (General) | 😐 neutral | 0 | Customers experienced frustration with online investment platforms, which saw a … | — |
| Robinhood | 😐 neutral | 0 | Customer expressed satisfaction with Robinhood’s commission-free trading and use… | — |
| Chime | 😊 praise | +4 | A customer appreciated Chime for its easy-to-use mobile app, quick direct deposi… | — |
| Bank of America | 😐 neutral | 0 | A customer described long wait times on the phone and in branch to resolve a sim… | — |
| Wells Fargo | 😐 neutral | 0 | A customer expressed frustration after their mobile banking app crashed repeated… | — |
| Kaiser Permanente | 😊 praise | +2 | A patient expressed deep gratitude for the care and attention received during a … | — |
| United Healthcare | 😠 complaint | -2 | A customer voiced extreme frustration with United Healthcare due to lengthy dela… | — |
| Bright Horizon Dental | 😊 praise | +2 | Customer highlighted Bright Horizon Dental's friendly environment and profession… | — |
| Jonas Medical Clinic | 😊 praise | +2 | A patient praised Jonas Medical Clinic for their quick response time, attentive … | — |
| UnitedHealthcare | 😐 neutral | 0 | A UnitedHealthcare member expressed frustration about denied insurance claims fo… | — |
| Kaiser Permanente | 😐 neutral | 0 | A patient described significant frustration with long wait times at a Kaiser Per… | — |
| Target | 😊 praise | +2 | A shopper shared a positive experience with Target, noting their appreciation fo… | — |
| Walmart | 😊 praise | +4 | A customer expressed gratitude for Walmart's quick response and helpful staff du… | — |
| Target | 😊 praise | +2 | A shopper praised Target for quickly resolving an issue with a missing item in t… | — |
| Walmart | 😠 complaint | -2 | A customer expressed intense frustration when their holiday online order was del… | — |
| Nordstrom | 😐 neutral | 0 | A reviewer expressed gratitude for Nordstrom's gift-wrapping services and attent… | — |
| Target | 😊 praise | +2 | A customer praised Target for its efficient curbside pickup during the busy holi… | — |
| Target | 😐 neutral | 0 | A customer reported disappointed after encountering out-of-stock holiday items a… | — |
| Walmart | 😐 neutral | 0 | A customer complained about excessively long wait times for checkout at their lo… | — |
| Verizon | 😐 neutral | 0 | A customer expressed gratitude for Verizon's efforts to transform their service … | — |
| Apple | 😠 complaint | -2 | Customers reported declining satisfaction with Apple smartphones due to ongoing … | — |
| Excess Telecom | 😠 complaint | -2 | A customer paid $45 for a replacement phone and was promised delivery within 7-1… | — |
| Telecom Review Leaders' Summit | 😊 praise | +4 | Attendees of the Telecom Review Leaders' Summit in December 2025 praised the eve… | — |
| AT&T | 😠 complaint | -2 | An AT&T user reported being stranded without data access on December 24, unable … | — |
| Verizon | 😠 complaint | -2 | A customer voiced frustration after experiencing unexpected drops in phone servi… | — |
| Chase Bank | 😐 neutral | 0 | The customer faced trouble with a fraudulent charge and received minimal support… | — |
| Wells Fargo | 😠 complaint | -4 | A customer was frustrated after discovering unexpected account fees and experien… | — |
| Cleveland Clinic | 😊 praise | +2 | A patient shared gratitude for the care provided during a complex surgery. The s… | — |
| UnitedHealthcare | 😐 neutral | 0 | A policyholder expressed immense frustration over a claim denial for necessary t… | — |
| Cleveland Clinic | 😊 praise | +2 | A customer reported excellent treatment at Cleveland Clinic, commending how the … | — |
| Mayo Clinic | 😊 praise | +2 | A patient praised the Mayo Clinic for their attentive staff and detailed care pr… | — |
| CVS MinuteClinic | 😐 neutral | 0 | A customer expressed dissatisfaction regarding wait times and scheduling difficu… | — |
| United Healthcare | 😐 neutral | 0 | A customer described frustration with denied insurance claims for essential medi… | — |
| Best Buy | 😊 praise | +4 | A shopper expressed thankfulness for Best Buy's efficient curbside pickup proces… | — |
| Target | 😊 praise | +2 | A customer was grateful for Target's extended holiday hours and friendly staff, … | — |
| Best Buy | 😊 praise | +2 | A customer detailed their experience of being unable to secure assistance in-sto… | — |
| Target | 😐 neutral | 0 | A shopper shared disappointment about incorrect online order fulfillment, having… | — |
| Walmart | 😐 neutral | 0 | A customer expressed frustration over long checkout lines and insufficient staff… | — |
| Target | 😐 neutral | 0 | A shopper applauded Target for their clean stores and helpful employees who assi… | — |
| Best Buy | 😐 neutral | 0 | Consumer complaint centered around delayed delivery for a Christmas gift ordered… | — |
| Target | 😐 neutral | 0 | A customer described frustration with Target's online order pickup, stating that… | — |
| AT&T | 😊 praise | +2 | A customer shared their gratitude after AT&T quickly restored service following … | — |
| T-Mobile | 😐 neutral | 0 | A T-Mobile subscriber described missing important holiday messages due to delaye… | — |
| Verizon | 😐 neutral | 0 | Verizon customers posted online about slow data connections and dropped calls du… | — |
| AT&T | 😐 neutral | 0 | A customer expressed intense frustration after experiencing a multi-hour outage … | — |
| T-Mobile | 😠 complaint | -2 | A T-Mobile user complained about unexpected charges on their bill and difficulty… | — |
| Verizon | 😐 neutral | 0 | A customer reported persistent issues with their Verizon service, including drop… | — |
| Chase Bank | 😐 neutral | 0 | A customer expressed gratitude toward Chase Bank for quickly resolving a fraudul… | — |
| Bank of America | 😐 neutral | 0 | A Bank of America customer complained about failed transfers and excessive hold … | — |
| Wells Fargo | 😐 neutral | 0 | A customer reported frustration with Wells Fargo after their account was unexpec… | — |
| CVS Health | 😐 neutral | 0 | A patient complained about prescription pickup confusion and poor communication … | — |
| UnitedHealthcare | 😠 complaint | -2 | A customer expressed significant frustration with UnitedHealthcare regarding del… | — |
| Kaiser Permanente | 😐 neutral | 0 | A reviewer shared positive feedback about Kaiser Permanente's efficient online a… | — |
| Mayo Clinic | 😐 neutral | 0 | A patient expressed deep gratitude for the compassionate staff and seamless care… | — |
| CVS Pharmacy | 😐 neutral | 0 | A customer reported frustration with medication delays at CVS, stating that a pr… | — |
| Walmart | 😊 praise | +6 | One customer was thankful for Walmart's extended hours and helpful associates du… | — |
| Target | 😊 praise | +2 | A customer expressed gratitude for Target's efficient and friendly service durin… | — |
| Best Buy | 😊 praise | +2 | A customer recounted a negative experience at Best Buy where staff seemed overwh… | — |
| Target | 😐 neutral | 0 | A shopper complained about the limited stock and poor organization in Target sto… | — |
| Walmart | 😐 neutral | 0 | A customer shared their frustration about extremely long lines and inadequate st… | — |
| Best Buy | 😊 praise | +4 | A customer shared their satisfaction with Best Buy's same-day pickup option and … | — |
| Target | 😠 complaint | -2 | A Target shopper complained online about holiday inventory mismanagement, noting… | — |
| Walmart | 😐 neutral | 0 | A customer expressed frustration at their Walmart location due to long lines and… | — |
| AT&T | 😊 praise | +4 | A customer praised AT&T for quickly restoring their internet service after a maj… | — |
| Verizon | 😠 complaint | -2 | On December 26, a user complained on a public forum about slow mobile data speed… | — |
| AT&T | 😐 neutral | 0 | A customer expressed frustration over an internet outage on Christmas Day, stati… | — |
| AT&T | 😐 neutral | 0 | An AT&T customer complained in an online forum about being unable to reach famil… | — |
| Verizon | 😠 complaint | -2 | A customer voiced frustration on social media about repeated dropped calls and s… | — |
| Wells Fargo | 😠 complaint | -2 | A customer shared dissatisfaction with repeated mobile app outages impacting the… | — |